Standard Return Policy

With our simple returns process, you can shop online worry-free.

If something doesn't work out, you can send most items back within 30 days of delivery.*

• Start the return process within 30 days of receiving your item.

• We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.

• Shipping costs will be the responsibility of the customer in cases of buyer's remorse returns, such as an item didn't fit, didn't like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.

• We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.

• Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item. (See Product-Specific Return Policies for exceptions)

How to Return an Item

Please click here for instructions on initiating a self-service return via your My Account page.


Defective Product and Returns Due to Our Error

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we'll make it right by:

• Sending you replacement parts or accessories

• Issue a refund**

• And we'll also cover the cost of any return shipping

• If the product is not defective, return shipping fees will apply.

**See our Product-Specific Return Policies for specific items exceptions and policies.

At unicornfurniture.shop, we take pride in our customer service and always issue an O-pology™ when it's due.

Additional Resources: 

Holiday Return Policy
How to get my Return Shipping Label
How to Return an Item
Non-Returnable Items
Oversized Item Return Policy
Product-Specific Return Policies
Products Returned After 30 days