Missing Parts

How to Handle Missing or Damaged Parts

At Unicorn Furniture, we understand the frustration that comes with receiving a product that's missing or has damaged parts. Rest assured, we're committed to resolving these issues quickly and efficiently to ensure your satisfaction. Here's how you can assist us in facilitating the fastest resolution possible:
 

1. Check Hidden Compartments:

• Before reaching out to us, take a moment to thoroughly inspect your item. Check for any hidden compartments, pockets, or pouches where the necessary hardware, legs, or feet might be stored. For instance, sofa legs are often tucked underneath the sofa within the dust cover.

2. Contact Us Promptly:

• Should you find that a part is missing or damaged, please don't hesitate to reach out to us. It's crucial to submit parts requests within 30 days from the delivery date.

When Contacting Us, Please Have the Following Information Ready:

• Reason for Parts Request: Provide details explaining why the parts are needed.

• Part Number: You can typically find this in the assembly guide or package contents.

• Part Name and Item Options: Include details such as color, size, etc., if applicable.

• Item Details: If available, provide the item's model/serial/production number or dye lot number.

• Side of the Part: Specify whether the part is needed for the left or right side of the item when facing it.

• Quantity Needed: Let us know how many of the particular part you require.

Additionally, Please Include Photos of:

• The numbers displayed on the outside of the package.

• Any damages visible on the parts and packaging.

For Parts Requiring Replacement Beyond the 30-Day Return Period:

• If you discover the need for replacement parts after the 30-day return window has passed but your item is still under warranty, please follow the process outlined for utilizing your warranty.

By providing us with the necessary information and photos upfront, you help us expedite the resolution process, ensuring you receive the parts you need as quickly as possible if available. We appreciate your cooperation and are here to assist you every step of the way.